Terms of Service
Read the terms and conditions for using TechCats Labs services. Our terms of service outline the rules, responsibilities, and agreements for using our AI-powered agents for DTC companies.
Last updated: August 1, 2025
Agreement to Terms
These Terms of Service ("Terms") govern your access to and use of the TechCats Labs platform, including our AI-powered agents for sales, customer support, compliance, feedback, and any future AI agents we may develop for additional use cases (collectively, the "Services"). By using our Services, you agree to be bound by these Terms. If you disagree with any part of these terms, then you may not access the Services.
AI Voice Disclosure and Consent
Our automated sales system uses artificial intelligence technology to generate human-like voice interactions. By providing consent, you acknowledge and agree to receive calls that may use AI-generated voices. You expressly consent to receive marketing calls from TechCats Labs using automated telephone dialing systems and/or artificial or prerecorded voices, including AI-generated voices, at the telephone number provided. You understand that consent is not required as a condition of purchase. You may revoke consent at any time by contacting us at founder@techcatslabs.com or using the opt-out methods provided in our communications. We will honor your request within 30 days and maintain records of your preference for at least 5 years.
Definitions
"Company," "we," "our," "us" — refers to TechCats Labs LLP, the owner and operator of TechCats Labs. "Customer Data" — means the data provided, uploaded, or transmitted by you or your end-users through the Services. "AI Agents" — refers to automated agents such as Sales Agent, Customer Support Agent, Compliance Agent, Feedback Agent, and any future AI agents we may develop.
Eligibility
You must be at least 18 years old and have the legal capacity to enter into these Terms. If you are acting on behalf of a business, you must have the authority to bind the business to these Terms.
Services Provided
TechCats Labs offers AI-powered tools for DTC companies, including but not limited to: Automated sales assistance, Customer support automation, Compliance review automation, Feedback collection and processing, and any future AI agents we may develop.
Accounts & Security
You must provide accurate, complete, and updated information when creating your account. You are responsible for safeguarding your passwords and account credentials. You are responsible for all activities that occur through your account. We recommend enabling any multi-factor authentication features we provide.
Customer Data & Privacy
You retain all rights to your Customer Data. By using our Services, you grant us a limited, non-exclusive, revocable license to process your Customer Data only for the purpose of providing and improving the Services (including current and future AI agents). Our use of your data is subject to our Privacy Policy. Processing Roles: You are the Data Controller of your End Users' information. We act as the Data Processor, processing data only as per your instructions.
Use of AI Agents & Automated Decisions
Some Service features are fully automated and may respond to End Users without human intervention. This applies to all current and future AI agents we may develop. You are responsible for ensuring the lawful use of AI automation, including obtaining any required consents from End Users. We do not guarantee accuracy of responses; AI agents may produce outputs that require human oversight.
Acceptable Use Policy
You agree not to: Use the Services for unlawful, harmful, or fraudulent purposes; Upload viruses, malicious code, or perform activities that disrupt or damage our systems; Use the Services to transmit or process illegal content or content that infringes the rights of others; Attempt to reverse-engineer, decompile, or bypass security controls in the Services. Violation of this policy may result in suspension or termination of access.
Subscription, Fees, and Payment
Access may require payment of subscription fees, agreed to at the time of signup or renewal. Fees are billed in advance and are non-refundable, unless otherwise stated in writing. We may change fees by providing notice before the next billing cycle.
Service Availability & Support
We strive for high availability but do not guarantee 100% uptime. Planned maintenance will be communicated in advance where possible. Support will be provided in accordance with your subscription plan.
Intellectual Property
We and our licensors retain all rights, titles, and interests in the Services, including software, algorithms, models, and branding. These Terms do not grant you any ownership rights over our intellectual property.
Confidentiality
Both parties agree to protect any Confidential Information disclosed under these Terms and use it only for the purposes of fulfilling obligations under these Terms.
Compliance With Laws
You must comply with all applicable laws when using the Services, including but not limited to data protection regulations (e.g., GDPR, CCPA).
Warranty Disclaimer
The Services are provided "as is" and without warranties of any kind — express, implied, or statutory — including warranties of merchantability, fitness for a particular purpose, accuracy, or non-infringement.
Limitation of Liability
To the maximum extent permitted by law: We will not be liable for indirect, incidental, or consequential damages arising from your use of the Services. Our total liability for claims will not exceed the total fees you paid to us in the 12 months preceding the claim.
Indemnification
You agree to indemnify and hold harmless TechCats Labs LLP, its officers, employees, and partners from any claims, damages, or expenses arising from: Your use of the Services; Your violation of these Terms; Your violation of any third-party rights; or Your violation of any applicable laws or regulations.
Suspension & Termination
We may suspend or terminate your account if: You breach these Terms; Required by law; There are security or operational concerns. Upon termination, your license to use the Services ends immediately, but you can request extraction of your Customer Data within 30 days.
Changes to These Terms
We may update these Terms from time to time, including when we introduce new AI agents or services. When changes are material, we will notify you by email or platform notice prior to the changes taking effect.
Governing Law & Dispute Resolution
These Terms are governed by the laws of India, without regard to conflict-of-law principles. Any disputes will be subject to the exclusive jurisdiction of the courts in India.
Questions About Our Terms?
If you have any questions about these Terms of Service, we're here to help.